FAQ - PJ Hughes Electric Inc. - Generator Purchase Guide

What Types of Generators Do You Offer?

● Portable Generators
● Standby Generators
● Inverter Generators
● Industrial Generators

What Size Generator Do I Need for My Home/business?

● How to Calculate the Required Wattage
● Importance of Considering Future Power Needs
● Professional Consultation for Accurate Sizing

How Do I Maintain My Generator?

● Regular Maintenance Schedule
● Common Maintenance Tasks (Oil Change, Filter Replacement)
● Signs That Maintenance is Needed

What is the Fuel Consumption Rate of Your Generators?

● Fuel Efficiency
● Types of Fuel Used (Diesel, Gasoline, Propane, and Natural Gas)
● Average Runtime on a Full Tank

Do You Offer Installation Services?

● Professional Installation Options
● Installation Process and Timeline
● Cost of Installation

What is the Warranty on Your Generators?

● Duration and Coverage of the Warranty
● What is Covered and What is Not
● How to Make a Warranty Claim

How Loud Are Your Generators?

● Decibel Ratings
● Noise Reduction Features
● Tips for Minimizing Noise

What Kind of Discounts Do You Offer?

We proudly offer a senior discount or a military discount to thank you for your service.

Do You Provide Emergency Repair Services?

● Availability of 24/7 Emergency Services
● Response Time for Repairs
● Service Areas Covered

How Can I Troubleshoot Common Generator Problems?

● Common Issues and Solutions
● User Manual Availability
● When to Call a Professional

What Safety Features Do Your Generators Have?

● Automatic Shut-off
● Overload Protection
● Carbon Monoxide Detection

Can Your Generators Be Connected to an Existing Solar Power System?

● Compatibility With Solar Systems
● Benefits of Hybrid Systems
● Installation Requirements

What Are the Benefits of an Inverter Generator Vs. A Conventional Generator?

● Differences in Technology
● Advantages and Disadvantages
● Best Use Cases for Each Type

How Do I Properly Store My Generator When It's Not in Use?

● Storage Tips
● Fuel Storage Guidelines
● Preparation for Long-Term Storage

Are There Any Environmental Considerations for Using Generators?

● Emissions and Environmental Impact
● Eco-friendly Options
● Regulatory Compliance

What Are the Rates and Fees for Regular Service and Emergency Repairs, and How Do They Differ?

For regular service repairs, we charge $295.00 for the initial diagnostic visit, which covers the first hour of service. After the first 30 miles, a travel fee of $3.00 per mile applies. Additional repair time is billed at $125.00 per hour.

For emergency after-hours service, the initial diagnostic visit costs $395.00 for the first hour, with the same travel fee of $3.00 per mile applied after the first 30 miles. Additional repair hours are charged at $150.00 per hour. Please note, this emergency service is reserved for current maintenance customers experiencing a power outage with a non-operational generator.

Frequently Asked Questions